A Twist on Customer Service

I'm on multiple lists belonging to one marketer, and he tends to send the same emails to each list.

It gets a bit annoying to have inboxes clogged with essentially the same stuff, but there is no apparent way to figure which list belongs to what. Some were created from freebies he offered, others from products I bought.

Now, logically, his 'customer' list should be the more valuable - to him and to me. And occasionally they are.

But I seem to forget to note which list they came in until too late. So I'm loathe to unsubscribe for fear I hit the wrong one.

In other words, he's irritating me, rather than nurturing me. Now it's probably my fault, but by simply adding a clear indication to each list, he could help me to help us both.

Lesson: look at customer service through your customers' eyes - however distorted they may be!