Spyware's Darker Side

I'm becoming quite peeved with the whole spyware-antispyware scene.

As you know, I was taken out by a major attack before Christmas and lost almost a week trying to recover.

I installed commercial software to replace the freeware which had - until then - been effective.

And have had nothing but trouble since.

The original problems have been sorted as far as I can tell, but the commercial software has closed so many 'security holes' in other software that every day it seems I find something else that doesn't work properly.

The support departments at the two commercial companies are black holes - every request for assistance is accepted and never responded to - and their manuals are basically useless.

While they crow about stealing a march on the big anti-virus companies and claim to dominate this new market, they could take a leaf out of the Nortons/Macafee camps and go back to kindergarten on client support.

Not impressed!